Shipping & Returns Policy

Effective date: July 13, 2026

At Casa Mira Collection, we want every order to arrive safely and every purchase to feel right for your home. Please review our shipping and return terms below before placing your order.

Shipping

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing times may be longer during product launches, sales, holidays, or periods of unusually high order volume.

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear.

Shipping Rates and Delivery Estimates

Available shipping methods, costs, and estimated delivery times will be displayed at checkout. Delivery estimates begin after your order has been processed and are not guaranteed arrival dates.

Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery times.

Shipping Destinations

Casa Mira Collection currently ships to the locations available during checkout. Some products or shipping methods may not be available for every destination.

For international orders, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping charge unless expressly stated at checkout.

Address Changes and Order Cancellations

Please review your shipping address carefully before submitting your order. To request an address change or cancellation, contact us at [support email address] as soon as possible.

We will make every reasonable effort to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or been transferred to the carrier.

If an order is returned to us because of an incomplete or incorrect address, refused delivery, or repeated unsuccessful delivery attempts, the customer may be responsible for any additional shipping costs.

Lost, Delayed, or Missing Packages

When tracking shows that an order is still in transit, please allow the carrier additional time to complete delivery. If your package appears to be delayed, lost, or incorrectly marked as delivered, contact us at [support email address] with your order number so we can help investigate the shipment.

Please also check around the delivery location and ask household members, neighbors, building staff, or the carrier whether the package was left in a secure or alternate location.

Damaged or Incorrect Orders

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at [support email address].

Include the following information:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label, when applicable

Once the issue has been reviewed, we may offer a replacement, refund, store credit, or another appropriate resolution. Casa Mira Collection will cover reasonable return shipping costs when the return is caused by our error or a product arrives damaged or defective.

Returns

30-Day Return Period

Casa Mira Collection accepts eligible returns requested within 30 calendar days of delivery. The return period begins on the date the carrier’s tracking information shows that the order was delivered.

Return requests submitted after the 30-day period may not be accepted.

Return Eligibility

To qualify for a return, an item must be:

• Unused, unwarmed, unmelted, and in resalable condition
• Free from damage, stains, fragrance contamination, or alterations
• Returned with its original packaging, accessories, cords, components, manuals, and inserts
• Accompanied by a receipt, order confirmation, or other proof of purchase

For candle warmers, all original parts and accessories must be included. Candles that have been burned, warmed, melted, sampled, or otherwise used are not eligible for return unless they arrived damaged or defective.

Casa Mira Collection reserves the right to decline a return or reduce the refund when an item does not meet these conditions, to the extent permitted by applicable law.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards
• Personalized or customized products
• Items marked “Final Sale” before purchase
• Used, warmed, burned, or melted candles
• Used candle warmers or products showing signs of wear
• Items missing their original components or packaging
• Items damaged after delivery through misuse, improper handling, or failure to follow product instructions

Sale items remain eligible for return unless they are clearly marked Final Sale.

Starting a Return

To request a return, email [support email address] within 30 days of delivery and provide:

1. Your full name
2. Your order number
3. The item or items you would like to return
4. The reason for the return
5. Photographs, when the item is damaged, defective, or incorrect

Please wait for return authorization and return instructions before mailing your item. Products sent to Casa Mira Collection without authorization may not be accepted or may take longer to process.

Returns must be securely packaged to prevent damage during transit. We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Return Shipping Costs

Customers are responsible for return shipping costs for returns based on preference, including situations where an item is no longer wanted, does not fit the intended space, or was ordered by mistake.

If Casa Mira Collection provides a prepaid return label for a preference-based return, the label cost may be deducted from the refund. Return shipping will not be deducted when the item arrived damaged, defective, incomplete, or incorrect.

Original shipping charges are non-refundable unless the return resulted from an error by Casa Mira Collection or applicable law requires otherwise.

Refunds

After your return is delivered, we will inspect the item and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method, generally within 5–10 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. Casa Mira Collection does not control payment-provider processing times.

If you have not received an approved refund after allowing sufficient processing time, please contact your bank or payment provider before reaching out to us.

Exchanges

The fastest way to receive a different product is to return the original eligible item and place a new order. Direct exchanges may be offered at our discretion and are subject to product availability.

Replacement products cannot be reserved while a return is in transit.

Gifts

Refunds are normally issued to the original payment method. When an item was purchased as a gift, contact us at support@casamiracollection.com so we can review the available options.

Contact Us

For questions about shipping, returns, or an existing order, contact:

Casa Mira Collection
Email: support@casamiracollection.com
Business address: 5279 Lynridge Drive, Yorba Linda, CA 92886

Please include your order number in all order-related messages.